We are sticklers for quality, so all items are personally checked before they leave our warehouse. This ensures that all pieces collected by our courier services are in perfect condition. In the event that your item is damaged in transit, and arrives to you any less than perfect, we will unquestionably offer you a replacement at no extra cost. We manufacture in small quantities, and therefore cannot cater for change of mind returns for an alternative style. Our pre-order items are also produced in small amounts, and are in high demand. For these reasons we cannot offer a refund, but are happy to accommodate a store credit. Sale items cannot be refunded. All shipping and handling fees are non-refundable.