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Terms & Conditions

Like entering into any long-term relationship, there are a few ground rules when purchasing our product. We suggest reading the below info carefully before committing to buying. By making a purchase, you are signing on the dotted line to these terms and conditions. We wish you a lifetime of love and happiness with your newest Common Edit piece.  

Our lips are sealed. 

Any personal information that you provide us will not be released, sold, or rented to any entities or individuals outside of Common Edit. This goes as far as including any confessionals that are sent through our enquiry page…. your secrets are safe with us. 

The credit card bodyguard. 

Common Edit does not retain any credit card details you may provide during the purchasing process. The transaction will be processed by a secure third-party payment authority, and all payment information will be protected with a high level of encryption. We trust the experts with this; however Common Edit will not be responsible for any damages, losses (both direct and indirect) suffered by a customer whose credit card is fraudulently used in an unauthorised manner. 

 

The price tag. 

To continue delivering high quality products, Common Edit may have to increase prices to reflect the cost of production. We reserve the right to do this at any time, and without notice. We are committed to delivering the perfect blend of value, quality and style, so trust us on this one. 

 

Ways you can pay

We happily accept all major credit cards and PayPal. For those savvy spenders, Afterpay is also offered to all customers within Australia for transactions up to AUD$1000. Afterpay will not be available as a payment option for any orders over this amount. 

 

I want it all, I want it now. 

All items are subject to availability. Part of the beauty of Common Edit is that we only produce our pieces in small manufacturing runs. We therefore don’t hold extensive amounts of stock and cannot guarantee that any one item will be re-released once sold out. So basically, if you love it, don’t leave without it. 

 

Signed, sealed, delivered (within Australia) 

 

Please be sure to enter your details with care, as no refunds or replacements will be given for orders that are missing in transit due to incorrect delivery details being provided. Once shipping information has been received, and the order is dispatched, no changes can be made to the delivery address. 

For our WA customers, pickup is available from our Canning Vale warehouse via appointment. To schedule your pickup, fill in our contact form found here.

Once you have received your items, we officially pass the responsibility for those items over to you as the customer. May they bring you much joy, happiness, and style. 

 

What’s up with the warranty? 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. These guarantees do not apply if you;

  1. Misused the product in any way that caused damage

  2. Change of mind in buying the product. 

  3. Knew, or were made aware of any fault before you purchased the product.

  4. Where natural materials are used, the appearance of the goods may vary from piece to piece, and from photographs. These variations are the nature of the goods and are not considered defects. 

  5. Where damage is the result of improper care or use including (but not limited to) improper maintenance, failure to follow Common Edit care instructions or specifications, exposure to direct sunlight, salt air, chemicals, spillages, water, or any instance where the product is used for a purpose it was not designed for, or where damage is a result of ordinary wear and tear. 

  6. Damage incurred in the movement or relocation of a product. 

  7. Where products have been exposed to extreme conditions, or come in contact with dyes, solvents, acid or other corrosive liquids or materials. This includes incorrect cleaning techniques, or exposure to direct heat, sunlight, or moisture where the product has not been designed to withstand such use. 

 

Hey there good looking

Screen resolutions and monitor specifications may alter the way colours are interpreted by the customer. This may cause colour discrepancies between online photographs and viewing the piece in person. Please consider this when making an online purchase. All our pieces are equally beautiful, unique, and natural. This means no two are the same, and colour variations can occur from the one photographed and the one sent to your door. 

Perfectly imperfect. 

Common Edit products are handmade. Due to the manufacturing process, any slight markings or variations are part of the handmade nature. Each piece is unique and may contain slight imperfections. We hope that you will embrace the quirks of your piece, as that is what makes it truly yours. 

Prior to dispatching, all products are thoroughly checked over, and then packed with extreme care. In the unlikely event that you receive an item that is damaged please contact us with images and details of the damage. Please note that if your item is not structurally affected, this will likely be an imperfection due the nature of which the product was made and would therefore not warrant an exchange or refund. 

If your delivery arrives visually damaged or opened, please lodge this with the carrier prior to signing for your delivery. Faulty and damaged items are subject to the same processes and conditions as returns and exchanges. 

The responsibility for the items is handed over to the customer upon signing for the delivery. This includes any actions or outcomes in association with the product, such as lifting heavy items, and any injury or damages to the consumer or property as a result. We totally just got you out of having to move your furniture around on your own - you can thank us later. 

Oops! I did it again. 

Made a purchase and now need to cancel? We have all been there. We will review cancellations on a case by case basis. You can email us at hey@commonedit.com to have your cancellation assessed. Please note that production time frames and delays will not be considered as cause for order cancellation. 

 

Copying ain’t right. 

This website is owned by Common Edit, and all copyright notices on this site must be complied with. Information on this site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia), you must not in any form or by any means copy, broadcast, download, store (in any medium), transmit, show, or play in public, adapt or change in any way the content of these website pages for any other purpose whatsoever without the prior written consent from Common Edit. 

 

Force majeure (fancy way of us admitting we don’t have control over everything)

 

In an event or circumstance that is beyond our reasonable control, Common Edit will not be liable for any missing, delayed, damaged or defected goods. We will contact the customer as soon as reasonably possible if such an event is made aware to us. We quote an approximate lead time for the receipt of your order into our warehouse. Unfortunately, circumstances beyond our control which may lead to a delay in your order being delivered on time.

 

The legal stuff. 

These terms are subject to change without prior notice. These Terms and Conditions shall be governed by, and construed in accordance with the laws of Australia, and shall be subject to the non-exclusive jurisdiction of the courts of Australia. 

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